FAQ
What is RadixDomus?
RadixDomus is an online furniture store focused on bringing practical design, thoughtful details, and comfortable living solutions into everyday homes. We offer furniture and home furnishings designed to complement a variety of interior styles and living spaces.
Who operates RadixDomus?
RadixDomus is owned and operated by Shaanxi Fuxin Ximeng Network Technology Co., Ltd. For questions about orders, products, or our policies, please contact service@radixdomus.com.
Orders and Payments
How do I place an order?
Browse our products, select your preferred item and any available options, add it to your cart, and complete checkout using an available payment method. Please review your shipping address and order details carefully before submitting your purchase.
Which payment methods do you accept?
Available payment methods are displayed at checkout. Depending on availability, these may include major credit cards, debit cards, and supported digital payment services.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We can review cancellation or modification requests before the order is dispatched. Once an order has shipped, cancellation or address changes may no longer be possible.
Shipping and Delivery
How long does delivery take?
Orders are generally processed within 1–3 business days after payment confirmation. Estimated delivery is 10–20 business days after dispatch. Actual delivery may vary depending on product availability, destination, carrier operations, customs procedures, and other circumstances.
Do you offer free shipping?
Eligible orders over $49 qualify for free standard shipping. Any exclusions, non-standard delivery charges, or additional shipping options will be disclosed at checkout.
Will I receive tracking information?
Yes. Once your order has shipped and tracking information becomes available, we will send a shipping confirmation email with the applicable tracking details.
What should I do if my package is delayed or missing?
Please contact service@radixdomus.com with your order number and tracking information. We will review the shipment status and help determine the appropriate next steps.
Returns and Refunds
Can I return a furniture item?
Eligible items may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy. Products must meet the applicable return conditions.
What if my furniture arrives damaged or defective?
Contact us promptly with your order number, a description of the issue, and clear photos or videos of the affected item and packaging where possible. We will review the information and work with you on an appropriate resolution.
Who pays for return shipping?
For preference-based returns, customers are generally responsible for return shipping costs. If an item arrives damaged, defective, incorrect, or materially different from its description, we will arrange an appropriate resolution without charging you additional costs for correcting our error.
How long do refunds take?
After a return is received and inspected, approved refunds are generally issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the funds.
Product Information
Will the furniture look exactly like the photos?
We make reasonable efforts to present accurate product images, descriptions, dimensions, and finishes. Actual colors may vary slightly because of lighting, screen settings, and display differences. Please review the listed dimensions and product specifications before ordering.
What should I do if an item does not fit my space?
We recommend measuring your available space, doorways, hallways, and access points before purchasing. If you decide the item is not suitable for your space, please refer to our Return & Refund Policy.
Contact Us
How can I reach customer support?
Email: service@radixdomus.com
Phone: +86 15567686874
Service Hours: 9:00 AM–6:00 PM