Payment & Security
At RadixDomus, we aim to provide a straightforward checkout experience and handle payment-related information responsibly.
This page explains how payments are submitted, how transaction information is handled, and what customers can do to help protect their purchases.
1. Accepted Payment Methods
The payment methods available for your order are displayed during checkout.
Depending on your location and the services enabled on our store, available options may include major credit cards, debit cards, and supported digital payment services.
Payment availability may vary by transaction, location, currency, or payment provider.
Please select an available payment method and follow the checkout instructions to complete your order.
2. Payment Authorization
When you place an order, your payment provider may conduct authorization, authentication, or fraud-prevention checks.
An order may not proceed to fulfillment until the required payment confirmation has been received.
If a payment is declined or requires additional verification, follow the instructions provided by your payment provider or select another available payment method.
If you notice an unfamiliar charge that appears to be associated with RadixDomus, contact us with the relevant transaction details, avoiding the transmission of full payment card credentials.
3. Payment Security
Our checkout may use Shopify and third-party payment services to process transactions.
Payment information is handled according to the applicable service providers' security practices and privacy policies.
We do not intentionally ask customers to send complete payment card numbers, security codes, or account passwords through ordinary customer support emails.
Please enter payment details only through the appropriate checkout interface and avoid sharing sensitive credentials with anyone.
4. Order Confirmation and Receipts
After submitting an order, check your email for an order acknowledgment or confirmation.
If you do not receive a message, review your spam or junk folder and verify that the email address entered at checkout is correct.
For assistance with an order, contact service@radixdomus.com and provide your order number when available.
5. Pricing and Currency
Prices and applicable charges are displayed during checkout.
Any applicable taxes and shipping charges will be presented as required before you finalize your order.
If your payment card or account uses a different currency, your financial institution may apply its own exchange rate or foreign transaction fee. Those charges are determined by your provider, not by RadixDomus.
6. Refunds and Payment Reversals
Approved refunds are generally sent to the original payment method under our Return & Refund Policy.
After we initiate a refund, your bank, card issuer, or payment provider may need additional time to post it.
If you have a payment dispute or do not recognize a transaction, please contact your payment provider and our support team as appropriate.
7. Fraud Prevention
We may review orders that show signs of unauthorized payment activity, inconsistent order details, or other reasonable fraud indicators.
Where necessary, we may request appropriate information to verify an order or decline a transaction that cannot be safely processed, subject to applicable law.
We do not ask customers to disclose their account passwords to verify purchases.
8. Contact Us
For questions about checkout, payment confirmation, or refunds:
RadixDomus
Email: service@radixdomus.com
Phone: +86 15567686874
Service Hours: 9:00 AM–6:00 PM